"The care you take in ensuring your customers are satisfied with their experience and the quality staff you hire has ensured my return to Lavish since the year you opened your doors. I am continuously impressed by all the measures you take to ensure your clients' safety in these unprecedented times. As for my appointment with Vanessa this week, I am beyond delighted. She does such fabulous and meticulous work. She is also the kindest and most caring person I've met in a very long time. You have a great staff member on your hands and I for one am super thankful for the quality service that she and both Jen and Sandy provide."
It was so nice to be back. So nice to see Lisa again and speak with Jen. It was a bit odd because it’s now our “new” normal for the time being but the salon was set up to keep us all distanced. Great job on set up! I felt safe and everyone was in great spirits and it was like no one missed a beat. We are all just wearing masks and smiling underneath them. I felt great and Lisa did a beautiful job on my hair as usual!
See you soon ladies."
So happy to come back to Lavish. I had an excellent experience with LeeAndrea, she did a great colour and cut, I feel so much better. I’m very pleased to see the improvements you have made, Also happy to see everyone wearing masks.
"Natalie was awesome as usual and I love my haircut! Thank you for taking all the healthy precautions, I felt safe being in the salon and will recommend you guys always!
Please be safe and have a wonderful weekend!
Great job at keeping everything sanitized and keeping everyone protected. Although it isn't ideal to think "this is our new normal" I felt completely safe in the salon and can't wait to come back for my next appointment in September!
"Megan did my mani and pedi last Friday and it was AMAZING as always. I always look forward to my visits at Lavish Salon and more importantly my visit with Megan.
Excellent customer service all around!
See you soon."
"Very pleased with my services with Sherry and Megan. Both are very professional and friendly and do a superb job. Thank you."
"Jacquie did a wonderful job. She did exactly as I asked and went out of her way to make it a very enjoyable experience."
I am not on any social media platforms so old fashioned word of mouth is my way. I was very pleased with my hair and with Mackenzie, she listened to my requests for lowlights only and my allergies to hair dye etc and latex gloves ( I always have vinyl ones with me) and the foils that I am able to have and haircut was exactly what I had asked for so it was a very good experience for me.
I will be back."
"I came in first time for a manicure with gel, I haven’t had manicure in a while, because I used to have powder gel over the years. Megan took her time with my nails, she made sure I was comfortable and pain free.
Thank you, Megan. :)"
"My experience was perfect. Shabi is patient and amazing at her craft."
"I've been taking advantage of your facial promotions for awhile now and don't think I've ever taken the time to express how amazed I am at the level of passion and professionalism your staff displays time and time again.
I've had several facials booked with Catherine at your Whitby location and she is without a doubt knowledgeable when it comes to everything skin care. She is always willing to provide recommendations and ways to help me improve my overall skin health. Best of all, she always greets me at my appointments with a big smile on her face.
I also visit your Whitby salon for hair appointments with Shabi. Her ability to address my hair concerns and recommend products to help me reach my hair care goals is also top notch. With her expertise and openness to provide suggestions, she too has made me want to come back to your salon time and time again.
I have had many terrible salon experiences, but Lavish is by far the top in my books. In my opinion, the client experience will always be a key factor to a successful business... THANK YOU for continuing to deliver an AMAZING, consistent client experience each and every time."